Call center agents will tell you, they talk to all
kinds of people. Depending on the type of call center;
you can be talking to a person in the same town or
someone from the other side of the world.
If you are answering the phone for a service, you may
get questions from a novice to the items you are
providing, & will have to answer questions to things
you assumed everyone knew.
seldom assume anything in a call center.
Learning to laugh off the silly calls is good
medicine. You can use the funny & interesting
stories to keep you going in the field.
An interesting perk with this job is in knowing that
you can talk to people from literally all walks of
Yes it’s true, you will get the irate customers who
can be down right mean & nasty, however, you can
also get that customer who makes your day.
Those who like their call center jobs talk of the
distinctive calls they’ve received. there’s those calls
that leave you shaking your head & wondering ‘why?’
Sometimes the calls may seem repetitive, sometimes
they are “odd”, & knowing that this is
part of the job helps you to prepare you for it.
Learning to laugh in a call center lightens the burden
of stress that can sometimes be associated with call
center jobs. Your co-workers will share their stories
& you with them, together you can share a laugh and
remember that this can be over a job, it can
be a fun & fascinating career.