IVR The Self Service is a one stop service short code for all MTN subscribers. The service will allow all MTN subscribers to remotely provision their accounts for free, through an easy flowing procedural. Subscribers will be able to use the service through both IVR & SMS. It is important to note that subscribers need to be registered with a PIN number in order to use the self-service. The PIN service is a remote registration mechanism that substitutes visiting a customer care agent in an MTN Call short code 1333 and listens to welcome message & then the main menu. The voice prompts will guide you through the process Recharge for Others You are able to recharge (physical vouchers) to other MTN subscribers account from your handset through the self service application either by SMS or IVR SMS You will send a request to recharge an account through SMS by sending: to short code 1333 The recipient will receive an auto response confirming credited account: “You have recharged MTN number 024xxxxxxx with ¢4.5 GHC”. Recipient receives an SMS “Your account has been credited with ¢4.5 GHC by MTN number 024xxxxxxx.
You can now text and make that call!” IVR Call short code 1333 and listens to welcome message & then the main menu. The voice prompts will guide you through the process. Family & friends You would be able to activate Family and Friends through the Self Service application by either SMS or IVR. SMS To enter each F&F number (note that only one number can be entered per TXT) 1. Go to “Write Message” 2. Type “Add”, leave a space, and then type your F&F number 3. Send to 1333 Example: Add 024 xxxxxxx To cancel your existing F&F number (after a minimum of 30 days) 1. Go to “Write Message” 2. Type “Cancel”, leave a space, and then type number you want to cancel 3. Send to 1333 Example: Cancel 024 xxxxxxx 4. Once a number is cancelled follow the Add procedure to add a new number. To check you existing F&F number(s): Type “check” and send to 1333 In case you cannot add F&F because your list is full, an SMS will be sent back to you notifying that your F&F list is full. “Your request has not been processed because you already have 2 family & friends numbers.” To add a number to F&F, you would need to send the following: to short code 1333 To change a number on F&F, you would need to cancel an old number by sending the following: to short code 1333. To check F&F number, subscribers need to send the following: to short code 1333. This will show their F&F number/s. If you are not allowed to change the family & friends number due to time restrictions (15 days), you will receive a message, notifying you that you cannot change your F&F number: “Your request has not been carried out due to the fact that the number has been added less than 15 days ago.” If the number to be changed is not on your list, the system will send you a notification that the number is not on your list: “The number you have requested to remove is not on your list. Your F&F numbers are 024XXXXXXX & 024XXXXXXX.” IVR Call short code 1333 and listens to welcome message (This mentions the several services we offer through IVR). The service is supposed to be the same as the currently running service on the short code 1307.
Please follow the voice prompts which will guide you through the process. PUK This service is provided for those who wish to know their PUK incase they blocked their sim card. You can easily retrieve it through the Self-service application by SMS or IVR. SMS Subscriber sends SMS service Request to short code: to Short code (1333) An auto response will alert you of your request to retrieve his PUK. The subscriber will then receive an auto response with his PUK (This depends on how fast it will take the system to generate the PUK. If it will take time, the auto response will give the time frame of which his request will be carried out. IVR Subscriber calls short code 1333 and listens to welcome message (This mentions the several services we offer through IVR). Please follow the voice prompts which will guide you through the process. SMS You can send an SMS to do the following: Know what service class you are on Change your service class You will send a request to short code 1333 to process one of the above To know what service class you are on Send “Plan” to 1333. An SMS reply will be sent to notify you of your plan To change your service class Send The system will check your status to allow you change to the new plan. If the change is done successfully, the system will reply back with an SMS notifying you of your jump from plan A to B & X amount of cedis have been deducted IVR You should call short code 1333 and listen to the welcome message (This mentions the several services we offer through IVR). Please follow the voice prompts which will guide you through the process SG-SSB Sikatext Phone Banking Sikatext Application is a simple application designed to allow MTN subscribers who are also SSB customers to easily connect to the bank via the MTN TXT Feature and subscribe to services that allows them to: 1. Get their latest bank balances 2. Request Mini Bank Statement 3. Enquire latest Foreign Exchange (FOREX) Rates 4. Recharge their Prepaid MTN line with units All or a Select of these features are available to SSB Customers who also have an MTN Subscription by simply registering themselves with the Bank. Once registered, appropriate features can be accessed by sending a simple TXT (Short Message) to an MTN service number following the guidelines mentioned by the Bank.