Everyone wants a perfect accommodation. How can you ensure this? What should you do if you room isn’t what you were promised?
The most important thing is making the right choice. To do that, you need to be clear and specific about what you really want. Do you want an ocean view? What activities and facilities do you want available on site? Do you prefer a formal or casual ambience? Do you want to be around other tourists or guests? Here are ways to make sure your accommodations live up to your expectations.
1. Get expert help. Once you’ve decided what you want, choose a travel agent who takes the time to really understand you and is knowledgeable about the destinations you are interested in.
2. Seek immediate redress. If something goes wrong– for example, you paid for an oceanfront room but can only see the parking lot — then immediately ask to have the situation remedied.
3. If it’s your honeymoon tell the people. Letting the people know this is your once-in-a-lifetime trip may get you the helpful attention you need.
4. Talk directly to the management. If the person you’re dealing with is not responsive , ask (politely, but firmly) to speak with the general manager, or call yourselves.
5. Call your agent. If you booked through a travel agent, phone immediately. (Many travel agencies have toll-free 24-hour help lines.) If you booked your hotel as part of a tour-operator package, a local representative may be available to intervene.
6. Call in the locals. The chamber of commerce or tourist office can sometimes be helpful if a hotel is being totally unreasonable.
7. Don’t accept the unacceptable. Hotels if you must, but don’t let your vacation experience be ruined. Work through the travel agent or tour operator who booked your trip so you won’t be double billed. If you book directly, pay by credit card. That way, if you leave and the hotel refuses to give you a refund, you can dispute the charges.
Keep in mind that hotels depend on satisfied customers to stay in business, so most hoteliers are willing to go out of their way to please all their guests. If you’re clear in staffing needs, you’re likely to be heard.