What is ISO 9000?
ISO 9000 is a group of standards from ISO for quality management systems QMS. This standard can be used in any type of business but started out focusing on manufacturing organizations. Being ISO 9000 certified will show that a company values high quality standards and will help draw clients internationally since the standards are known worldwide.
ISO 9000 certification means that a company can meet requirements related to the quality of a product and also customer service. It provides a set of rules that have been followed successfully over time to manage organizational processes to turn out a successful end product. The standard describes what requirements for quality a company must adhere to in order to be effective. To ensure ISO 9000’s success, audits can be conducted internally by a company or by outside sources or clients.
ISO 9000 Principles
Eight principles make up ISO 9000. The first is based on customer satisfaction. Improved resource utilization increases efficiency and customer satisfaction. The second principle recognizes how important leadership is in an organization. Leadership merges the processes and people so that the production cycle is streamlined. The third principle involves the people who make up a company. Everyone in the organization needs to feel they own their position and are able to freely talk about any issues they may be having. This can lead to improvements because of communications with the people who are actually doing the work.
Process approach is the fourth principle. A consistent process needs to be developed out of the cycles of product manufacturing. Better process efficiency leads to increased speed and more cost effectiveness. The fifth principle builds upon the fourth, taking the processes and building them into one large system. All processes that have a common goal should act as one. Production efficiency and consistency will result. Principle six is to continue to improve. Nothing will be achieved instantaneously. Goals should be set in order to achieve Continual Process Improvement. The seventh principle is to focus on facts when making decisions. Information needs to be analyzed and decisions made from what is found. The final principle is to have a symbiotic relationship with suppliers. This aids in speed in ordering and lowering of costs. Taking these principles in order will help an organization streamline its processes.
Benefits of ISO 9000
ISO 9000 adherence will guide a company to improve their quality management systems. Adhering to the standard will help gain business for the company using it since it has a reputation for quality. ISO 9000 certification lets customers know they are a business’ focus. Some clients may not even do business with a company that is not ISO 9000 certified. ISO 9000 compliance can oftentimes be attributed to an increase in sales. Having better access to markets on an international level is another attraction of the standard’s adoption. Processes are all documented, which lends to improved efficiency. Employees begin to take ownership of their roles in the company due to the improvements from ISO 9000 adoption, thus becoming more involved in the processes and communications.