Customers are the targets of merchants and their businesses. Every business owners have different ways in dealing with their customers in their day to day business transactions. With this, some establishments make it sure that they provide quality service to their customers because they know that in the business competition, quality customer service is an advantage.
In dealing with a good customer service, it is an important factor to consider the some basic rights of the consumers or the rights of the buying public. These are some basic rights that every customer should experience and every business establishment should provide.
Providing these rights to the buying public is in accordance with law, and if implemented well, a business establishment can establish a good customer relation that will eventually lead the business to growth and success.
There are certain rights of the consumers and they must be aware of these rights. These rights includes; the right to be informed, the right to choose, the right to safety, the right to be heard and the right to a clean environment.
Every customer has the right to be informed. It includes the information with the products that are available in the market. The labels of the products should contain all the information that are necessary such as, the brand name, the ingredients, the manufacturing date, the expiration date, the manufacturing company, the weight and many else.
Customers have also the right to choose. This includes the customer’s access to all the competing products and services in the market; with these the customers will have the freedom to choose the products and services according to what he or she wants.
Another thing is safety of the customers; they have the right to safety from any hazardous elements that could affect his or her health as well as life. This includes the assurance that the commodities that the customer intends to buy are free from any contamination.
Consumers have also the right to be heard. This right allows the consumer to voice out any complain with the items or services he or she acquired. With this the consumers will be given the privilege to communicate to the concern individuals with regards to any complain.
Consumers have also the right to have a clean environment. This includes accessing business establishment or shops that are free from any obstruction and hazards such as pollution, smoke, toxic materials, bad smell and other else.
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