Listening is part of the communication, the message is delivered from one person to another. To communicate effectively the listener component should be applied. Active listening can be said to be a fundamental skill that is needed in each negotiation was introduced. This is achieved in addition to reflective listening. These two bases to be incorporated in each communication. The communication is important to hear out of this is because once you listen, you will be able to communicate in return. Once there is an active listening in a conversation comes from the message out. If the party who delivers the message to realize that the listener is ready for the broadcast message, the part that you feel comfortable and willing to deliver your message. According Christol (2008) discussed this component is characterized by many things, such as; limitation of words used, keeping the conversation going to let others speak converter, to acknowledge what is said, feel comfortable with silent spaces between conversation, aware of nonverbal cues and understanding it provides and the statements of empathy (Marcos, 2007).
To listen efficiency especially when the journalists are emotionally charged, has been improved in several ways. This stems from a fundamental technique known as “active listening” has four components including (Christol 2008);
It is repeating the words of another person in his own words to ensure that the “message sent is a message received.” In this part of the report to be delivered must be in understandable language and the level of the person delivering and should be delivered.
It is providing more information to make the declaration or to answer a specific query. This part is a seed time of the suggestions or ideas.
This is the use of tactics or approaches to ask something provisional or underlying feelings or states that it recognizes that is in contact with or attached to communicators. This part consists of or with respect to the emotional components of the messages that are looking for verbal and nonverbal signals and tone of voice and music, volume, facial and other gestures, physical distance and eye contact, all these facilitate or enhance more accurate reflection.
This involves pulling together and review all elements of communication, bringing together mutual agreements to assist in resolving outstanding differences, which can be emotional as well as facts. This is followed by action plans are carried out with respect to deadlines and follow-up (Christol 2008).
With consideration of the above aspects of the person laugh stimulate dialogue or sense of belonging to an be communicated a. This will, regardless of age between the parties, power and state the obvious difference. If both parties are talking into account the components, allows people to accept with grace their mistakes and imperfections vulnerable (Marcos, 2007).
Active listening requires not watch, but only for the participation of dialogue delivered to the listener. In conclusion, active listening is incorporated with reflective listening. The two most used communication patterns. The listening level depends on the listener’s participation in the dialogue. It may be demonstrated by the success in learning to give the number of predicting what they will learn what makes inferences. Active listening is necessary in all aspects of life in all age differences and different while listening to your customer. This aspect and response actions to improve the party talk or show understanding for the communicator. Can be improved through the following steps; watching body language and mark with the words, use questions to clarify whether the observation of the change of tone, speed and receptive language use also the change of position if is allowed.