Good public relations begins with good human relations with people within the company. It is the objective of the company to build goodwill inside the office among its employees as well as towards its customers creating good image of the company.
Human relations is the art of getting along with different kinds of people, during which an atmosphere of trust and confidence is created.
GREET PEOPLE WARMLY. There is no better way to start the business day with a smile with co-workers,visitors, and customers. Even in telephone, a smiling tone of voice is a good gesture towards the person on the other line.
DEAL WITH OTHERS TACTFULLY. Being tact with others will keep your goodwill with others. Tact is defined as a sense of what is fitting and considerate in dealing with others, so as to avoid giving offence or to win good will. Be sensitive enough of what probably irritate others.
BE PERSUASIVE AND NOT ARGUMENTATIVE. To be persuasive to others is not to force anyone by argumentative approach.By persuasion, free is exercise without going through an argument. By doing this, you will save your energies for more productive things.
RECOGNIZE THE CHAIN OF COMMAND. It is important that you know who is your superior where you get direct orders. But it is always expected that respect is also given to other authorities in the company.
ADDRESS PEOPLE WITH PROPER NAMES AND TITLES APPROPRIATELY. When dealing with the same rank in the office, the informal manner of addressing the first name is acceptable.Companies preferences vary about the names and titles should be addressed, in some cases initials are used. Know your company’s practice and be guided accordingly.
SAYING “THANK YOU” AND “PLEASE” ARE NOT OUTDATED. The magic words still do wonders.These two simple words conveys courtesy and high regard for others.It promotes good human relations in the office.
HELP NEW HIREES. New employees are sometimes the victim of office bullying. They had difficulties in getting along with the new environment because the co-workers around them are not supportive.Be the person to help themcope up, remember that you are once a new employee yourself and will probably in the future.
BE FRIENDLY BUT NOT TOO PERSONAL. Friends are gained in the office, but be careful to trust so easily that you end up later with disappointment. Do not bore others with personal problems as well as brag achievements.
REMEMBER THE GOLDEN RULE. “Do not do unto others what you would not like others do unto you”.