ISO 9001 is popularly known as a series of documents published by the International Organization for Standardization that outline requirements for High Quality Operation and Management System Standard. It has approximately 30 pages which is available from the national standards organization in each country. It focuses on the concept of Quality management system, Management responsibility, Resource management, Product realization, as well as Measurement, analysis and improvement. It specifies the use of six important documents: Control of Documents, Control of Records, Internal Audits, Control of Nonconforming Product / Service, Corrective Action, and Preventive Action.
Today, hundreds of thousands of companies- big and small- are able to optimize benefits by having a certification with ISO 9001.
Increased Operational Efficiency is one of the benefits of ISO 9001 Certification. Lower production costs, better operations, cost-efficiency, productivity, and overall improved performance and profitability are within reach because specific guidelines and processes on how to achieve optimal organizational quality and efficiency are outlined and established. These serve as criteria on which to base the performance in all levels of management.
Aside from that, it also helps achieve Employee Productivity. Since ISO 9001 defines specific roles and responsibilities for each and every employee, they are able to pattern their behavior in such a way that they can effectively perform their job, therefore meeting organizational goals and objectives and furthermore upholding the company’s commitment of providing superior services to clients and customers.
The image of the organization or company is also uplifted in the eyes of the employees, customers and business partners, since ISO 9001 is internationally recognized, universally accepted and well- respected as an authority on High Quality Operation and Management System Standard.
It also helps increase the objectivity of the company in planning courses of action and subsequently to make decisions on organizational matters owing to improved assessment, planning and implementation procedures/ processes. That is, data- gathering procedures are improved and the efficiency of identifying needs and potential problems is increased. When needs are identified, goals can now be set which will later be broken into more detailed objectives. From there, well- thought of courses of action/ interventions are formulated, implemented and evaluated. And if found to be effective, these are reinforced; if not, corrected.
ISO 9001 also facilitates documentation since it specifies the use of six important documents: Control of Documents, Control of Records, Internal Audits, Control of Nonconforming Product / Service, Corrective Action, and Preventive Action to record significant data for future reference.
Consistency is also achieved since management is provided with valuable data on a regular basis and able to see progress or lack of progress towards goals and take appropriate action, thus minimizing room for errors. It provides the mechanism of reviewing performance against set goals and objectives on an on-going basis, and for taking appropriate action based on the evaluation findings.
A company must first check the requirements outlined by ISO 9001 and how these requirements can be integrated to its operational processes to qualify for ISO 9001 certification. Once the goals and objectives for the implementation of these requirements are established, evaluation can be done later on to ensure that the requirements are properly integrated and carried out. And if it is found effective in increasing organizational efficiencies through internal audits, accredited certification bodies can then perform their own evaluation to determine if a company is qualified for ISO certification.