Diamond Bank, in keeping with its tradition of being upright and transparent in its operations, has published its tariffs and service fees for all its products and services to show that there are no hidden charges in all its transactions.
The Tariff and Service Fees publication is a guide for customers indicating the applicable charges for every product and service offered by the Bank.
In an interview with Journalists in Lagos, the Head, Corporate Communications, Diamond Bank, Mr. Charles Udoh disclosed that the measure is part of the Bank’s philosophy of being a customer centric Bank, adding that the Bank does not only advertise its products but also goes further to ensure that its customers are better informed about the actual fees payable even before the transaction takes place.
According to Mr. Udoh, “Diamond Bank is issuing a tariff and service fees guide in keeping with our tradition of being a Bank of choice for our customers. Our focus is to ensure that our customers are better informed about our products and services and this includes knowing the fees that they pay, even before deciding on any transaction.
Because we feel the pulse of our customers, we do not want them to have any surprises, hence we use every opportunity to not only advertise our products and services but also provide vital information concerning the fees charged for very transaction up front, so the customer knows what is involved.”
He further stated that Diamond Bank strives to always live up to the tenets of its banking culture, etched on the tripod values of transparency, accountability and professionalism. “We are transparent and upright in our operations, giving our best as professionals in every aspect of our businesses.
In Diamond Bank, our operations are transparent and we report our fees openly, so that the quality of our operations can also be assessed by customers,” he stated.
He also said that the published fees cuts across trade products, savings account products, cash management, commission on bond’s guarantees and indemnities, foreign exchange commission, travellers’ cheques and sight bills for negotiation. Other includes legal, discountable instruments, Bancassurance, current account products, Visa Credit card, mortgage and retail assets and investment management and share trading.
To ensure that the publication remains valid at all times, Mr. Udoh assured that the Tariff and Service Fees Guide will be updated, revised and published twice per annum.