Friday, December 15

Stop Giving The Raspberry To The Blackberry, Part 2

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In this section we will look at email setup on the Blackberry.
I get a lot of calls about email setup, which I don’t understand, because it is the simplest thing in the world to do.
Let me explain this complicated process. Do you know your email address? Do you know your email password? If you answered ‘yes’ to both of these, you can setup Blackberry email. If you answered ‘no’ to one or both of these questions, you can’t setup email right now, but either can technical support.
To setup email, locate “Email Settings”, either from main menu or through Setup, depending on your Blackberry OS. You can also use Setup Wizard.
Once your email is setup, it will try to validate, and if all your settings are correct, you will get a screen indicating that your email is valid. You will also receive an Activation message to your Blackberry, then a few minutes later you will start receiving email. If not, you may be asked to provide additional information, such as the server name, user ID, and possibly others. This info you will have to get from your email service provider.
Some email addresses require security re-validation. This occurs every 3 – 6 months. The Blackberry will tell you when it needs to be done. Here is what this message looks like:

bb_email1b.jpg

Follow the instructions within the message, and you will get to this screen:

bb_email3.jpg

Note the Validation option. Then press this, and you will be prompted for your email password. Just enter it, and it will automatically re-validate.

That’s all there is to email setup. Not that difficult, is it?

In the next entry, we will look at network settings and connectivity problems.

From the desk of Paul,
Technical Support Level 2 for “A major communications company”

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