Though not as successful as other call center companies in the country, particularly with companies such as Sykes, Convergys, Accenture, People Support, eTelecare, and many other, Magellan Call Center was still recognized as one of the leading call center companies due to its many contribution to the growth and success of the call center industry.
A Leading Call Center
Like many successful call center companies today, Magellan Call Center was also established at the time when the demand for call center services had significantly grown in the market since the time that third-party companies had started to offer call center services such as customer care and technical support for larger companies and corporations in the Philippines.
However, the reason why the demand for call center services had continuously grown is because of its continuous evolution to provide live answering service to different businesses in the Philippines. And according to industry experts, it was because of this that Magellan Call Center had risen in the market, which is with their business answering service to small and medium businesses in the country.
Simple Services for Small Businesses
Magellan Call Center’s aim was to offer live answering service to small and medium businesses in the Philippines. Most of their clients were those that usually didn’t find any use for call center services in their businesses, such as hospitals, clinics, restaurants, hotels, and many other small and medium companies in the Philippines.
And because Magellan Call Center was only one of the few popular call center companies in the Philippines that provided such services in the industry, the company rapidly gained success in the industry. However, the company’s success in the industry was not only because of their call center services, but because of their contribution to the rapid and massive growth of the call center industry of the Philippines.
Magellan’s Contribution to the Growth of the Call Center Industry
Because of business answering services that Magellan Call Center and other call centers in the Philippines had provided, the call center industry had the chance to tap on other markets in the Philippines, particularly those that didn’t found any use for the call center industry until today.