Before ever calling for technical support, know that the biggest percentage of time, you can fix Internet connectivity issues yourself by performing what is called a Power Cycle in 6 easy steps.
1. Unplug the power cable from the back of your Cable or DSL modem.
2. If you are using a router, you will also need to unplug it’s power cable.
3. Wait for about 30 seconds and then plug the power cable back into the modem. Allow about 30 seconds to 1 minute for it to sync up the connection. You can observe the LEDs on the front of the modem to determine when it has re-established the connection.
4. When the modem is connected, you can then re-connect the power cable to your router. Routers typically take about 15 – 30 seconds to completely power cycle and then they are ready to go.
5. Test your internet connection by opening your web browser (Firefox, Google Chrome, Internet Explorer, Safari) and then browse to your favorite website.
6. If your favorite website opens, your connection is fixed. If not, try restarting your computer as a last attempt to fix the connection.
The steps above usually fix most internet connection problems, but sometimes it is possible that a service outage is occurring within your area. The only way to find out is by calling your Internet Service Provider’s support line. They can update you on any specific problems or help you determine what is wrong with your connection.