Areas of Work Most Affected by Workplace Violence

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National occupational health and safety and workers. Compensation data show that almost half the workplace assaults resulting in injuries or lost time from work are in the health and community services industry. This includes hospitals, institutions for the intellectually handicapped, aged care facilities and prisons.

Workers most frequently assaulted are nurses and other hospital staff, welfare officers, security guards, prison officers, childcare workers, teachers aides and teachers.

Higher risk of workplace violence for people who work alone in community settings such as estate agents, taxi drivers, bus drivers and newspaper sellers. People who work alone at night may also face hazards.

Robbery or attack is greater for workers who handle cash, drugs or valuable merchandise, such as cashiers, pharmacy assistants and bank tellers.

Workers who deal with the public in service industries and Government agencies are also exposed to some forms of violence such as agencies implementing public housing, services to children and families, and social security. New workers may experience humiliation and hazardous initiation ceremonies.

Emergency Plans

Many offices have emergency plans or crisis response plans already in place. These plans contain procedures to follow during a fire or other emergency. Unfortunately most do not have procedures for possible workplace violence emergencies, including bomb threats. It is important for these plans to also cover violent incidents. Agencies located in same place should have a common emergency plan. The plan should be fit the type of facility, building, and the employees it protects, and should include the following:

Procedures for Calling for Help

Outside groups that use USDA facilities should be acquainted of USDA’s policy on workplace violence and the procedures in coping with violent incident


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