In fact positioning yourself as the mind of reason when the pressure is on will make you even more invaluable. Here are some tips on how to be in control, change a stressful work environment and monitor your boss temperature. Anyone can shine when the office is humming along and achieving great results. But what will really set you apart is how you respond to emergencies and times of adversity such as restructuring and integration. It is important to take a step back stay calm and assess the situation. Fight the urge to make rash decisions and think objectively through the issues at hand and identify some possible resolutions.
Do not betray your true emotions and keep a cool appearance. Ensure your speech is measured, clear and calm. Sometime humor can be appropriate as it can ease the anxiety and tension of those around you. Rely on the resources around you. Working with your colleagues everyday provides you with the strong sense of everyone’s strengths and weaknesses. In times of emergencies you need a team which will work efficiently toward a command goal- so give your team the scope resources and independence to get the job done.
When the ship is sinking look around to see what can be done to reverse the downward spiral. Sometimes, protocol and hierarchy must be eliminated so that you and the organization can meet desired objectives. Determine whether projects can be completed without all the necessary red tape and sign off approvals. Once thing have settled down you can then look at more stringent robust processes. In addition, do not exhaust too much time on one project because you will need time to work on other projects which may need to be fixed.
Set boundaries regarding what is essential and what can be shelved in the way of workload and allocate your resources accordingly. Determine whether there are gaps or holes in your business which need to be immediately covered over and investigation how to fill them. As in all aspects of a good business operation communication is essential. Let your team and wider staff know you recognize there is an emergency but that you have a plan in place to resolve it. Once you have assessed and designed a course of action in place be decisive and follow through.
Set mini goals and communicate when they are achieved. This will help prove to your staff that you are winning the battle and there is light at the end of the tunnel. This will also create the impression that the Everest task ahead is achievable and not over whelming. It is important to gauge the mood and attitude of your boss. Look for body language such as temper, agitation, sloped shoulders and stooped head. These are signs that your boss is waving the white flag and is breaking under pressure. It is important to see the early signs and offer your support before he or she completely folds under the enormity of the task ahead.
Your people will want to see a united leadership team as they will look to you for guidance and strength. Ensure that your boss is involved in the decision making process and is comfortable with the direction you are taking. You might have to do some maneuvering so that your boss feel he or she came out with the decision this is important because a splintered leadership leaves panic and uncertainty and your staff will start leaving by the droves right when you need them most. Beware of the state of mind of those around you. Sometime talking to the front-line staff can be more beneficial as they are closer to the issues than middle managers. Talk to your staff to see what their fears and anxieties are. While you may not be able to do anything at first, at least you provide them a sounding board to air their grievances.
Do not try to do everything yourself, some emergencies might be a storm that passes as soon as it arrives while others are a marathon of pain that require thoughtful planning, endurance and patience to overcome. Averaging prolonged work-hour days for instance will cause burn out, so encourage a work- life balance. While it is likely you are feeling anxiety and stress, these feelings can be channeled in a way that provides positive outcomes. The old saying “ if you want a job done give it to a busy person” rings true. With stress you are in a higher state of alert but you need ensure that you can manage and your time appropriately. While you may not have the formal designation, the times when the office is struggling for directions are real opportunities to demonstrate your leadership qualities. Believes in yourself and people will unlimitedly follow.