My Story at Workplace

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For this good reason, I would like to take some time to let out my story at Trabac Joint Stock Corporation (Trabaco) where I have been starting up my career as a customer service staff, especially memories of unforgettable moments at work.

Towards the end of my last year in college, a friend of mine got me a job at an export company-Trabaco. It was very impressive that the best career-related advice I ever received came from my duty manager on my first day of work. He told me to listen and observe before suggesting any changes. I took that advice and have used it in other situations, both in and out of the workplace. Meanwhile, I was well aware that while innovation was a good thing, it was important to be mindful of dynamics of the workplace. For example, if I am entering an environment where routines have been already in place, a newcomer like me walking in and talking about “better ways” to do things, will often be met with negative reactions. Why? First, I know nothing about why they do things the way they do. Second, I do not gain the trust of my co-workers. Finally, people, by nature, are threatened by change. As a result, by listening and observing, I gain a lot. I learn about the environment of which I am now a part. I find out about the people I am working with. I can save myself from making a major, public mistake which may be avoidable.

          The second thing to talk about my workplace is to beware of the office troublemaker. In fact, every office has one. Once I describe him or her to you, you will know just who I mean. The office troublemaker is the one who comes up to you on your first day and says something like this: “The boss is always nice to new employees. Wait till you have been here awhile.” The office troublemaker is the one who tends to stir up trouble and then pretends to have nothing to do with it. As always, I listen to what this person tells me, but do not comment on anything. There might be truth to what he or she says, but it might be greatly exaggerated. To be honest, I have a common sense to keep in mind that if he or she talks down to others, they will sooner or later get around to speaking ill of me.

            And the final thing that I have experienced during my work is to deal with customer complaints. Customer complaints can be a real challenge and an opportunity for me as well. Firstly, as soon as I stick to my workaycoulday s. , I keep bearing in mind that perhaps the most important rule I can follow is to always listen to my customers when they have a complaint. In many situations, customers will understand that things happen beyond my control and I cannot get it perfect all the time. If I do not listen to them, they feel powerless and frustrated. In contrast, if I listen to them and let them know that I understand and will do everything possible to make sure things go much better the next time that is often all it takes to make them happy. If the most important rule is to listen, the second most important rule is to respond when I do receive a complaint. When a customer has taken the time and energy to provide me with information via a complaint, there is nothing more frustrating to them than not getting a response from the business. To ensure that I do not let complaints “fall between the cracks,” I am always responsible for responding to customer concerns and complaints.

            To conclude, I think that for whoever works around the office and experiences common things that happen at work, they will accumulate many unforgettable stories. To some extent, the story will spread; and its value will remain and live on if one is able to seriously perceive and appreciate. I appreciate whatever comes into my life and contributes to my life’s story.


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