Problem solving consists of identifying the core causes of a problem and implementing actions to correct the situation. Problem solving techniques is very essential for all the organization. There are simple four steps approaches to problem solving which can be applied to a lot of situations or conditions.
Step 1: Define the problem- defining the problem is first and main step. Without defining you cannot think to solve any problem.
Step 2: In this step, search for the root causes of the problem. There is a propensity to jump to the first cause that comes to the mind. This is dangerous as it can focus on the incorrect cause or simply correct a warning sign. In many cases the root cause can be found by brainstorming. More difficult problems require more sophisticated techniques, such as cause/ effect diagrams or system breakdown analysis.
Step 3: Once the probable causes of the problem have been found one should identify a variety of potential solutions and select the best to implement. There is a ranking for selecting solutions. The best solution is one that eliminates the difficulty in total, making the system fail-safe. In some cases the problem cannot be eliminated so one may unwind the necessities. When these solutions are not possible the problem may be resolved by training staff to control the situation that contribute to the main problem. A least favored solution is to resort to inspection and testing to sort high-quality products from bad.
Step 4: The last step in the problem solving sequences is to evaluate the efficiency of the solution. This is done after it has been implemented to ensure that the solution actually does work. It is also a learning experience for the company so that employees can learn from the success and pitfalls experienced by others.
Teams are to be used for these problem solving steps. Teams are better option than individuals. A correctly constituted team has a much better-off mix of abilities to bring to bear on a problem. Most work processes cut across functional limits, so a cooperative attempt is required to solve process problems. Management needs to have a structured move toward to problem solving. While it is important to give confidence to everyone to suggest areas for improvement, especially at the working stage where employees are in good position to see the problems and the improvement opportunities, one should avoid a disperse approach.
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