More and more companies have a whole human resources department and a lot of times the responsibilities are divided between more than one person especially for bigger corporations, so they create the benefits administrator position. This position is important because employees will have questions in regards to their insurance, policies, time off, vacations and all that comes with it.
First thing is to know about human resources in general and the laws and procedures that come with it. Then study upon your companies’ insurance policy; make sure that you know the most of it and see if there is someone that you can ask question if you have any.
Have knowledge about the Federal Family Medical Leave Act, commonly known as the FMLA, which guarantees a 12 week leave for several reasons such as a new born, caring for a family member with a serious condition or your own health problems which would prevent you from performing the job.
Know how to process the paperwork for short term disability, FMLA and state disability leaves requests and administer all the benefits calculations and update them on the appropriate software database.
Have a great deal of patience, since you know the ins and outs of the benefits package, they may seem simple to you but most employees will have questions, and most of the time it will be the same questions from different employees or even the same.
If your company offers 401 (k), which is a plan that allows an employee to save for retirement or 403 (b), which is a tax savings plan available for education organizations; make sure you know how they work as the employees that enroll in them, will want to know accurate and detailed information.
Have good computer knowledge, besides Microsoft Office skills; it is a good to know little different database software. Be very organized, you need to be organized to track all the employees in your company, their vacation time, benefits enrollment and any requests they had.
Have good problem solving skills and know how to handle any issues that can come up with benefits and investments.
Know how to maintain a calm attitude, as employees may get irritated if any issues come up.
Communication is also key, you need to know how to express yourself to your boss and all the employees that you will come across, as well as higher ups.